Step-by-Step Guide
- Check your eligibility
- Apply for an assessment with My Aged Care
- You can do this on our website here or over the phone: Website:com.au (Phone: 0478924003)
- If eligible, you will be booked in to have a visit from the Aged Care Assessment Team for an ACAT assessment.
- Have your ACAT assessment
- An ACAT assessor will assess you at home or over the phone
- They will determine the level of care you need and your priority level
- Find out your assessment outcome
- My Aged Care will mail you an outcome letter
- The letter will include:
- whether you’re eligible for services
- the services you’re eligible to receive, and
- other supporting information
- You will be placed in the National Priority System until a package assigned
- The National Priority System is the way the Australian Government prioritises the allocation of Home Care Packages. It is a waitlist based on needs and circumstances of individuals, regardless of where you live.
- Being assigned a package and your referral code
- When you’re assigned a package, you will receive a letter from My Aged Care with a referral code.
- Call you preferred Home Care Package provider.
- If you would like to use Lifecare Options, call us on 0478924003
- Start self-managing with Lifecare/ Trilogy Care
- Start receiving care and services!